Tudor ITSM Process Assessment, Assessor training
Become an ITIL Assessor using TIPA methodology
Introduction
Tudor ITSM Process Assessment (TIPA) provides a methodology to perform an IT Service Management process assessment compliant with the ISO/IEC 15504 standard assessment approach. Based on ITIL®, the most commonly accepted best practices in the field of IT Service Management, TIPA arms an ITIL user with a solid assessment methodology which can either be used as a first step toward ITIL implementation, as a way to measure progress in a continuous service improvement process or simply as a capability determination (either in a supplier selection process or as a benchmarking tool).
Used by Dimension Data and Fujitsu, TIPA will be launch internationally at the end of 2009, this is an unique occasion to be a step ahead of international competitors in ITSM and to learn from the people who develop the methodology.
This course (Assessor level) introduces the basic concepts and keys components of TIPA and should be followed by anyone interested in participating into an ITSM process assessment.
The course is organized and given by the authors of the TIPA methodology book entitled "ITSM Process Assessment Supporting ITIL®" published early 2010 by Van Haren Publishing
Objectifs
- to get a global understanding of standard process assessment (as of ISO/IEC 15504, previously known as SPICE)
- to understand the ITSM process descriptions proposed by TIPA, in relation with ITIL v2
- to be able to make the difference between process purpose, process outcomes, base practices, work products, and process assessment indicators
- to be able to assess ITIL processes to be able to take part in an ITSM assessment team using the TIPA process assessment model
Programme
TIPA and ISO/IEC 15504 basic concepts for process assessment
TIPA Process Assessment Model and its usage
- TIPA processes and process groups
- TIPA process description structure and specific vocabulary
- TIPA processes regarding ITIL v2 processes
focus on TIPA assessment phase (assessment interviews and process rating)
interview simulation in a role play.
focus on TIPA analysis phase (SWOT analysis and recommendations)
Public cible
The TIPA Assessor training course is intended to train participants to become provisional TIPA assessors. Targeted participants are : ITSM process owners or process managers, quality managers or organization officers in companies delivering IT services, ITSM consultants or auditors
Pré-requis
All participants must be ITIL (v2 or v3) foundation certified.
Experience in ITSM and/or process or maturity assessment is an asset
Intervenants
| Alain RENAULT | Ingénieur R&D | Centre de Recherche Public Henri Tudor |
| Béatrix BARAFORT | Head of Unit | Centre de Recherche Public Henri Tudor |
| Michel PICARD | Ingénieur R&D | Centre de Recherche Public Henri Tudor |
| Valérie BETRY | Chef de projet | Centre de Recherche Public Henri Tudor |
Méthode pédagogique et spécificités du corps professoral
debates; discussion; exercises; Multiple Choice Questions exam; practical assignments ; role play and simulation; theory and concepts explanations
Langues
English
Informations Pratiques
| Durée : | 3 days |
| Tarif : | 1125 euros HTVA |
Conditions d'inscription
Registration must be done 7 days before the training session. A confirmation including the access map will be sent 7 days before the beginning of the training session.
Contact et Inscription
SITec® / Tel : +352 42 59 91 300 / Fax : +352 42 59 91 777 / formation@tudor.lu